Privacy Policy

1. Who We Are

DP Power Solutions ("we", "us", "our") is a domestic electrical contracting business operating in Staffordshire, United Kingdom. We are the data controller for personal information collected through this website and in connection with our services.

You can contact us at:
Email: info@dppowersolutions.co.uk
Phone: 07415 322621

2. What Information We Collect

We may collect and process the following personal information:

• Contact information: your name, telephone number, and email address when you contact us via phone, email, or contact form.
• Address information: your property address when requesting a quotation or booking an appointment.
• Communication records: records of emails, messages, and phone call notes relating to your enquiry or job.
• Payment information: invoice records (we do not store card details; payments are processed securely through third-party providers).
• Technical data: IP address, browser type, and pages visited, collected automatically when you visit our website.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries and provide quotations for our services.
• To schedule and carry out electrical work at your property.
• To issue invoices and process payments.
• To issue electrical certificates and registration documents required by law.
• To comply with our legal and regulatory obligations, including Part P notification requirements.
• To improve our website and services.

4. Legal Basis for Processing

We process your personal information on the following legal bases under UK GDPR:

• Contract performance: processing necessary to provide the services you have requested or to take steps at your request before entering into a contract.
• Legal obligation: processing necessary to comply with our legal and regulatory obligations (e.g. Building Regulations notification).
• Legitimate interests: processing necessary for our legitimate business interests, such as responding to enquiries, improving our services, and maintaining business records, where these are not overridden by your data protection rights.
• Consent: where you have given clear consent, for example to receive marketing communications.

5. How Long We Keep Your Information

We retain personal data for as long as necessary for the purpose it was collected. In practice:

• Customer records and job files are retained for 7 years after the job is completed (for tax and legal compliance purposes).
• Electrical certificates and inspection records may be retained for longer, as they form part of the installation history.
• Enquiries that do not proceed to a job are deleted after 12 months.
• Website analytics data is retained for 26 months.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

• Our approved scheme provider (for Part P notification to building control authorities).
• Our accountant and bookkeeping software (for invoicing and tax records).
• Regulatory bodies, local authorities, or law enforcement where required by law.

All third parties are required to handle your data in accordance with UK GDPR.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data, subject to our legal retention obligations.
• Right to restrict processing: to request that we limit how we use your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used format.
• Right to object: to object to processing based on legitimate interests.
• Rights in relation to automated decision-making: we do not use automated decision-making or profiling.

To exercise any of these rights, please contact us at info@dppowersolutions.co.uk. We will respond within one month.

8. Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic. Strictly necessary cookies are used to ensure the website functions correctly. Analytics cookies are used only with your consent. You can control cookie settings through your browser preferences.

9. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance at info@dppowersolutions.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page. Significant changes will be communicated to you directly where we have your contact details.